Rental terms

The following terms apply between the lessor, Autovuokraamo Autotalo Sollo Oy (Eteläkatu 8, 53500 Lappeenranta, Business ID 3407458-5; hereinafter the Rental Company), and the renter (hereinafter the Customer). Passenger cars, vans and trailers are referred to below jointly as the vehicle.

a) The Rental Company hands the vehicle over in working condition to the Customer at the agreed time and place. If the Customer does not get the vehicle due to a fault by the Rental Company, they are entitled to a discount corresponding to the fault.

b) The Customer agrees to collect the vehicle at the agreed time and place in accordance with the booking. At the end of the rental period the Customer must return the vehicle to a representative of the Rental Company or to the agreed locked key box. If the Customer is late in returning the vehicle, the Rental Company is entitled to charge a late fee of €150. The late fee is always assessed case by case. Vehicle keys must always be returned to the Rental Company's staff or to the pre-agreed locked box.

c) If the Customer fails to return the vehicle at the end of the rental period and no extension has been agreed with the Rental Company, the matter is reported to the police.

d) The Rental Company has the right to withhold the vehicle if it becomes apparent that the Customer is not capable of using it in accordance with the terms. The vehicle is not handed over if the Customer cannot present a valid driving licence.

e) The Customer's credit rating is checked before the start of the rental. If the Customer's credit rating is not in order, a €600 security deposit is charged, which is refunded after the rental. The deposit guarantees that the Customer can meet obligations arising during the rental, such as purchasing extra services, refuelling and possible damage. If the credit rating is in order, no deposit is charged.

a) The rental period starts when the Customer receives the vehicle and ends at the agreed end time of the rental. Billing follows the booked period, and no refund is granted even if the Customer returns the vehicle early.

b) The Customer must be present to receive the vehicle at the agreed time and place. Lateness may postpone the start of the rental to a later, redefined time.

c) Extending the rental requires that the vehicle is available. An extension is charged according to the price list as if it were a separate new booking.

a) The Customer must look after the vehicle as carefully as a prudent person would look after their own and observe particular care and caution when driving. The Customer agrees to use the vehicle only for its intended purpose.

b) The Customer agrees to drive the vehicle personally. If the Customer hands the vehicle over to another person, they remain responsible for it. The Customer must present a valid driving licence when receiving the vehicle.

c) Using the vehicle for unlawful purposes, towing, competitions or their practice, driving instruction, or driving on ice outside officially marked ice roads is prohibited.

d) Whenever the vehicle is parked, even briefly, it must be locked.

e) The Customer must always video- or photograph the vehicle before the start of the rental so that they can, if necessary, prove the condition in which they received it. The Customer must also video- or photograph the vehicle at the end of the rental even if there is no new damage, so they can later prove the condition in which they returned it. If the Customer has not taken photos at the end of the rental and staff notice new damage, the Customer is responsible for it. Video- or photograph the vehicle from angles showing the whole front, rear and both sides before and after driving. Keep the photos for two months after the rental ends.

f) Smoking in the vehicle is strictly prohibited. If the Customer does not observe this prohibition, the Rental Company is entitled to charge a €200 contractual penalty.

Transporting pets without the Rental Company's permission is prohibited. A €30 surcharge is charged for transporting pets, covering cleaning of the rental car before the next rental.

a) The Customer must compensate damage to the vehicle and its equipment occurring during the rental, as well as costs arising from the vehicle being out of service. For repair costs the Rental Company bills the Customer according to the repair cost estimate of a repair shop chosen by the Rental Company, and for downtime according to the current price list. The maximum amount of the liability for the above costs is:

For rentals, a maximum of €1,900 per incident. The maximum liability per incident can be lowered with a surcharge at the time of booking.

b) If the Customer causes damage to another vehicle or to fixed property, the Rental Company bills the Customer for repair costs and other possible compensable costs, up to the maximum liability limit currently selected.

c) The Rental Company is not obliged to have the vehicle repaired in order to bill the Customer for the damage caused.

d) The Customer is responsible for all private and criminal law liabilities and authority charges arising from use of the vehicle, such as fines and parking violation fees. In such cases the Rental Company charges an additional €50 handling fee.

e) The Customer must compensate cleaning and decontamination costs caused by unusual soiling of the vehicle.

f) If the Customer does not return nose trailers (front tow carriers) rented from the Rental Company at the time of return, the Rental Company is entitled to charge €50. If the Customer returns them within three days, the Rental Company refunds €50 to the bank account stated by the Customer within seven days.

If the damage results from the renter's intent, gross negligence, driving under the influence of intoxicants, prohibited use of the vehicle or another material breach of contract, the renter must compensate the damage in full. The renter is released from liability if the Rental Company receives full compensation under the other party's motor insurance or from the party that caused the damage.

g) The vehicle must not be taken outside Finland's borders without a separate agreement. If the Customer neglects the notification obligation and damage or theft occurs abroad, the Customer is responsible for the damage in full, without a cap.

Fraud and embezzlement abroad (vehicle stolen): deductible €1,900 + additional 10% of the damage in Sweden, Norway, Denmark and other EU countries, excluding countries with the higher 20% additional liability. Example: a Ford Transit worth €40,000 is stolen in Norway. The Customer must pay €5,600.

Deductible €2,000 + additional 20% of the damage in the following countries: Azerbaijan, Bosnia-Herzegovina, Croatia, Latvia, Lithuania, Morocco, Moldova, Poland, Serbia, Tunisia, Turkey, Ukraine, Belarus, Russia and Estonia. Example: a Ford Transit worth €40,000 is stolen in Estonia. The Customer must pay €9,600.

h) The renter is responsible for damage to the vehicle caused by fuelling or using the wrong fuel, in full and without a cap.

The lessor is not liable for delays caused by interruption of the journey. The Rental Company is not responsible if the vehicle has been damaged or broken down during the previous rental so that a new rental period cannot start at the agreed time. We do, however, endeavour to arrange a comparable vehicle for the rental and will notify you immediately the situation becomes apparent.

The Rental Company is not responsible for property left in the vehicle.

Cars are always returned with a full tank. A car returned with a partly empty tank incurs a €50 surcharge in addition to the fuel cost. The renter is responsible for damage to the car caused by fuelling or using the wrong fuel, in full and without a cap.

a) In the event of theft the Customer must contact the police immediately.

b) In the event of a traffic accident the Customer must always contact the Rental Company and complete an accident report. If fault is unclear, or in the event of personal injury, the Customer must also immediately contact the police or the emergency centre.

c) For a technical fault, running out of fuel or a tyre puncture, contact our customer service at P. +358 40 7668502.

All payments are handled in connection with the booking.

Bookings are made with the RowlyGO rental software.

Bookings are made through the website's booking engine. The Customer receives an email confirmation of the booking at the email address provided.

Cancellation can be made free of charge by phone or email no later than seven days before the start of the booking. If cancellation is made later, a cancellation fee of €25 per booking is charged. For rentals longer than one day, the first day's cancellation fee is €25 and thereafter €15/day. If no cancellation is made at all before the start of the rental, an additional fee of €50 is charged.

All euro amounts stated in these terms and in the price list include the value added tax in force at any given time.